tng11 Privacy Policy

1. Who We Are

tng11 (referred to herein as "tng11", "we", "our", or "us") operates the online gaming platform accessible at tng11.lat. We provide sports betting, live casino, slot games, and related entertainment services primarily to users in Malaysia. For the purposes of this Privacy Policy, tng11 is the data controller responsible for the personal data you provide when using our platform.

This Privacy Policy applies to all users who register an account with tng11, visit our website, use our mobile-optimised platform, or otherwise interact with our services. By using tng11's platform, you acknowledge that you have read and understood the practices described in this document.

2. Data We Collect

tng11 collects personal data through several channels — when you register an account, when you place bets or make deposits, when you contact our support team, and through automated technologies as you navigate the platform. The categories of data we collect include the following:

2.1 Registration and Account Data

When you create a tng11 account, we collect information necessary to verify your identity and set up your player profile:

• Full legal name
• Date of birth (to confirm you are aged 21 or above)
• Email address
• Mobile phone number
• Residential address (including city, state, and postcode)
• Preferred currency (Malaysian Ringgit, MYR)
• Username and password (stored in hashed form — never in plain text)

2.2 Financial and Payment Data

To facilitate deposits and withdrawals in MYR, tng11 collects payment-related information, which may include:

• Bank account details (for Maybank, CIMB, Public Bank transfers)
• e-Wallet identifiers (Touch n Go eWallet, Boost, GrabPay)
• Cryptocurrency wallet addresses (USDT TRC20 transactions)
• Transaction history, amounts, and timestamps

tng11 does not store full payment card numbers on our servers. Payment processing is handled through PCI-DSS compliant third-party processors.

2.3 Identity Verification (KYC) Data

To comply with our obligations under international anti-money laundering (AML) standards and responsible gaming requirements, we may request:

• A copy of your MyKad (Malaysian National ID Card) or passport
• Proof of address (utility bill, bank statement dated within 3 months)
• Selfie or liveness check photograph in certain circumstances

2.4 Usage and Behavioural Data

As you navigate tng11's platform, we automatically collect technical and behavioural data, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, games played, and session duration
• Betting history, wagering patterns, and game preferences
• Referral source (e.g., search engine, affiliate link)

2.5 Communications Data

When you contact our support team via live chat or email, we retain records of those communications — including the content of your messages, the date and time, and the outcome of any support interaction. This helps us maintain service quality and resolve disputes where necessary.

3. How We Use Your Data

tng11 uses the personal data we collect for clearly defined purposes. We do not repurpose your data in ways that are incompatible with the original reason for collection without first obtaining your consent.

Where tng11 uses your data for direct marketing purposes — such as notifying you of promotions, new game releases, or special events — you may opt out at any time by contacting our support team or by following the unsubscribe instructions in any marketing email we send.

4. Legal Basis for Processing

tng11 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the terms of your player account agreement, including facilitating bets, managing your balance, and providing customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and record-keeping mandates.
• Legitimate interests: Processing carried out in tng11's legitimate business interests — such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on consent as our legal basis (e.g., for marketing communications or optional cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

tng11 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating our platform. These include payment processors, KYC verification providers, cloud hosting services, and customer support technology vendors. All service providers are contractually bound to handle your data in accordance with this Privacy Policy and applicable data protection standards.

5.2 Legal and Regulatory Authorities

tng11 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by law or in response to a valid legal request. This includes disclosures required under AML obligations or court orders.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform before your personal data becomes subject to a different privacy policy.

5.4 Protection of Rights

We may disclose your personal data where we believe disclosure is necessary to protect the rights, property, or safety of tng11, our users, or the public — including for the purposes of fraud detection and prevention.

6. Data Retention

tng11 retains personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business need. As a general guide:

• Account data: Retained for the lifetime of your account, plus a minimum of five (5) years following account closure, to satisfy AML record-keeping requirements.
• Financial and transaction data: Retained for a minimum of seven (7) years in line with standard financial record-keeping obligations.
• KYC documents: Retained for the duration of your account relationship and for a period of five (5) years after account closure.
• Support communications: Retained for up to three (3) years unless a longer period is required for ongoing dispute resolution.
• Marketing preferences and consent records: Retained until you withdraw consent, plus a reasonable period to demonstrate compliance.

Once retention periods have expired, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

7. Security Measures

tng11 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest
• Bcrypt hashing for all stored passwords — plain-text passwords are never retained
• Two-factor authentication (2FA) available on all player accounts
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Strict internal access controls — only authorised personnel may access personal data, on a need-to-know basis
• Continuous monitoring and logging of access to data systems

While tng11 employs commercially reasonable security measures, no method of electronic transmission or storage is entirely free from risk. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you and any applicable regulatory authorities within the timeframes required by law.

8. Cookies & Tracking Technologies

tng11 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve our platform. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, keep your session active, and understand how users interact with tng11.

8.1 Types of Cookies We Use

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of tng11's platform, including your ability to log in and access your account.

9. Your Data Protection Rights

As a user of tng11, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 12 of this policy.

• Right of Access: You may request a copy of the personal data tng11 holds about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may ask us to limit how we use your data in specific circumstances, for example while the accuracy of data is contested.
• Right to Data Portability: Where processing is based on consent or contract, you may request that your data be provided in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

tng11 will respond to all verified data rights requests within thirty (30) calendar days. We may request proof of identity before processing any request, to protect your data against unauthorised access.

10. Children's Data and Age Restrictions

tng11 operates a gambling platform intended strictly for adults. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. This age restriction applies across all of tng11's products — sports betting, live casino, slots, and all other gaming categories.

During the registration process, we require users to confirm that they are aged 21 or above. Where tng11 has reason to suspect that a registered user may be underage, we will suspend the account immediately pending identity and age verification. Any account found to belong to a person under 21 will be permanently closed and any funds held will be handled in accordance with applicable law.

If you believe that a minor has provided us with personal data, please contact our support team immediately so that we may take appropriate action.

11. Changes to This Privacy Policy

tng11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will notify you by posting a prominent notice on the tng11 platform and, where we hold your email address, by sending you a direct notification.

The "Last Updated" date at the top of this document will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of tng11 following the posting of any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tng11 handles your personal data, please do not hesitate to reach out to our support team. We are available 24/7 and are happy to assist users across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Bangsar.

Support Email: [email protected]

Live Chat: Available directly through the tng11 platform, 24 hours a day, 7 days a week. Peak staffing hours are 8AM to Midnight (MYT).